A Sweet Guide to Your CX Crisis with Susy Schöneberg, Founder and Head of Flexport.org

Finding what’s best for your customers during the pandemic.
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ABOUT THE GUEST

Susy is the founder and head of Flexport.org, Flexport’s sustainability and social good initiative that works with nonprofits who need to ship goods to areas of needs, companies who have excess goods to donate, and companies looking to cut carbon emissions from their shipping. Susy holds an MBA from the University of California, Berkeley’s Haas School of Business and a B.S. in Economist from Humboldt University of Berlin.

What does peanut brittle and freight travel have in common? They’re both a little bit more complicated than you’d think. And they already sound pretty complicated. So let’s figure out how to simplify the complex, and thrive with our cx.

In this episode of Often Imitated, we hear from Susy Schöneberg about how CX during a crisis is more important than ever.

Experience: Handling CX in a crisis.

Inspiration: Charles See and See’s Candies

Modern Day Execution: Susy Schöneberg, Founder and Head of Flexport.org

 

Three Takeaways

  • Don’t compromise your product during a crisis. Find other ways to cut back costs.
  • A crisis is a time to elevate your CX.
  • Focusing on partnerships with your customers allows you both to grow.

 

Key Quotes

  • “Create situations where everyone is winning by working together.”
  • “Every crisis is also a logistics crisis.” 
  • “What we’re building for is not only the direct product that we are offering to our customer, but that our product actually enabled them to fulfill their missions and that our reach goes far beyond what we offer immediately to them.”

 

Links

Susy Schöneberg LinkedIn

Flexport

 

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Thanks to our friends 

This podcast is presented by Oracle CX. 

Oracle CX helps you build lasting customer relationships, by making every interaction matter. From acquisition to loyalty, and everything in between.

Build, protect, and differentiate your brand with Oracle. Learn more at oracle.com/cx

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