What can history’s unique experience teach modern CX?

On this podcast, we examine history’s most unique experiences – from Woodstock in 1969 to Edison’s first light bulb to the Pringle’s Can – that have been often imitated but never duplicated.

New Episodes weekly.

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All Episodes

Episode 37
What can the Queen of England teach us about CX?
Episode 36
Don’t let your CX be a laughingstock.
Episode 35
Does your CX stink?
Episode 34
Protecting your CX from threat actors.
Episode 33
Helping your customers experience happiness.
Episode 32
How cows saved the world
Episode 31
Creating a sustainable experience to serve customers now and in the future
Episode 30
How do you explain something that’s never been seen before?
Episode 29
Create a CX legacy that will last 2,000 years.
Episode 28
Is a picture really worth a thousand words?
Episode 27
Speed past your competition by doing what has never been done before.
Episode 26
Make your inefficiencies disappear.
Episode 25
CX is crucial—don’t phone it in.
Episode 24
In all honesty…all of our CX could be a bit better.
Episode 23
40 million people love Fantasy Football. Let’s figure out how to get them to love your content.
Episode 22
What the Great Wall can teach you about communicating with your customers.
Episode 21
A recipe for achieving the unthinkable.
Episode 20
How getting on the same page changed the Super Bowl… and how it can change your CX.
Episode 19
How AI beat the Nazis, and how it can transform CX.
Episode 18
Finding what’s best for your customers during the pandemic.