The Enigma and the Elephant

How AI beat the Nazis, and how it can transform CX.
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ABOUT THE GUEST

Wendy has over two decades of managerial and technology leadership experience for companies including EY, Capgemini Consulting and Cycle30 (acquired by Arrow Electronics), and is an active Board Member of the Leila Janah Foundation. Before becoming CEO of Sama, Wendy previously served as President and COO of Sama since 2018.

AI is the technology of the future, so let’s explore its past. From manual human computers to the sensors on your car, AI has done it all. So let’s find out how it was invented in a British lab during WWII and lead to us being able to avoid parallel parking.

In this episode of Often Imitated, we hear from Wendy Gonzalez about how we can best incorporate AI into our CX.

Experience: Using AI to amplify your CX

Inspiration: Alan Turing and cracking the Enigma Code

Modern Day Execution: Wendy Gonzalez, CEO of Sama

 

Three Takeaways

  • Incorporating AI into your customer success can bring out a transformative change in your CX.
  • Finding the right customer partners can elevate both of your businesses.
  • Try to become a one-stop-shop for your customers.

 

Key Quotes

  • “At the end of the day, once you build that AI, it doesn’t go away. You need somebody who can work with you through thick and thin.”
  • “I want every client to be able to say ‘wow, these guys are like hitting the easy button. These guys were so easy to work with.” 
  • “The best partners are transparent. They seek to add value and they act with integrity.”

 

Links

Wendy Gonzalez LinkedIn

Sama

 

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Thanks to our friends 

This podcast is presented by Oracle CX. 

Oracle CX helps you build lasting customer relationships, by making every interaction matter. From acquisition to loyalty, and everything in between.Build, protect, and differentiate your brand with Oracle. Learn more at oracle.com/cx

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