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There are few customer experiences more discouraging than reading the minibar prices in your hotel room. One of them being finding out you failed a test. What does the ritzy and glitzy world of hoteliers have in common with test taking? Let’s find out.
In this episode of Often Imitated, we hear from Mike Murphy about how the customer always being right is not only critical to your customer support, but also amping up your cx.
Experience: The customer is always right
Inspiration: César Ritz and his hotel empire
Modern Day Execution: Mike Murphy, Founder and CEO of ProctorFree
Thanks to our friends
This podcast is presented by Oracle CX.
Oracle CX helps you build lasting customer relationships, by making every interaction matter. From acquisition to loyalty, and everything in between.
Build, protect, and differentiate your brand with Oracle. Learn more at oracle.com/cx