ABOUT THE GUEST
The phrase “return to work” sparks up a lot of emotions these days. We’ve all grown accustomed to pets on video calls, taking meetings in pajamas, and rogue child interruption. Giving that up to go back to the office can make us feel a bit conflicted. Especially if you have to return to a dreary, gray, dull, cubicle. When Robert Propst invented the Action Office back in the 1960s, he had no idea they’d devolve into corporate melancholy.
Today’s guest, Amy Yin, Founder and CEO of OfficeTogether, is battling the sadness of cubicles everyday. She and her team work tirelessly to make offices fun and engaging again. In today’s episode, you’ll learn how the office has evolved over the years, and how it’s impacted the way we interact with customers.
“Companies are walking a very fine line right now between too much choice and flexibility and not enough camaraderie and fun.” – Amy Yin
* (0:00) The intersection of Dilbert and CX
* (5:30) What is OfficeTogether?
* (7:45) The nuances of going back to the office
* (10:10) Their Customer Experience
* (12:44) How to keep in touch with customers
* (14:53) What makes a great customer experience
This podcast is presented by Oracle CX.
Hear more executive perspectives on CX transformation at Oracle.com/cx/perspectives