Safeguarding Your CX with Ty Smith, Founder and CEO, CommSafe AI

Let CX be your guide.
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Ty Smith is a highly decorated retired United States Navy SEAL with multiple deployments to the Middle East. After 20 years of faithful and honorable service in the U.S. Navy, Ty founded CommSafe AI, a technology company that specializes in conflict and violence prevention. Ty completed his Bachelor of Arts degree in Organizational Management from Ashford University and a Master of Business for Veterans degree from the University of Southern California, Marshall School of Business. Ty holds Board positions at Ashford University and the University of Arizona Global Campus. Ty is also a mentor at the San Diego State University Lavin Entrepreneurship Center and The Honor Foundation.

Humans have cared for dogs for over 30,000 years. Are puppies universally the best? Is Caspian Studios staunchly positioned as “dogs are better than cats”? Yes, to both. But it wasn’t until the 1920s when the human/dog relationship exponentially changed. When Morris Frank first met Buddy, he knew his life was forever changed. As The Seeing Eye program brought guide dogs to thousands of people, CX leaders saw a lesson to be learned.

CX leaders try to get ahead of their customer’s problems and face them head on. Today’s guest, Ty Smith, Founder and CEO of CommSafe AI, makes a living off of protecting customers before things escalate. To learn more about how he and his team can protect you too, click play.


“You should be glued to your customer’s hip.” – Ty Smith


Time Stamps

* (0:00) The CX Buddy system

* (7:57) The story of Ty and CommSafe AI

* (10:04) Why this work is important

* (13:06) The pros of robotic reporting

* (14:05) How to deliver great CX solutions



This podcast is presented by Oracle CX. 

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Connect with Ty on LinkedIn

Check out CommSafe AI