How to Make CX Magical with Derek Tadashi Morishita, Director of Restaurants at Sahara Las Vegas
Make your inefficiencies disappear.
Listen Now On
ABOUT THE GUEST
Derek has more than 10 years of experience in the food and beverage industry including holding senior-level roles overseeing high-end culinary establishments across the Las Vegas Strip.
Prior to joining Sahara Las Vegas, Derek was general manager at Hakkasan Restaurant for six years. Previous roles included oversight of operations at LAVO Italian Restaurant and Lounge, Michael Mina’s restaurant Seablue and MGM Grand’s The Grand Wok and Sushi Bar.
Harry Houdini has terrified and excited people for over 100 years. From escaping a water torture cell to being buried alive, he did it all. Though his shows changed over the years, one thing stayed the same: his audiences were entranced.
But where can we find that magic today? Las Vegas, of course! We wanted to find out how eating a great steak dinner can be just as enthralling as watching Houdini escape a straightjacket. So we asked our friend Derek Tadashi Morishita of Sahara Las Vegas to tell us how focusing on the little things can make for a magical customer experience.
Experience: Focusing on the little things
Inspiration: Harry Houdini
Modern Day Execution: Derek Tadashi Morishita, Director of Restaurants, Sahara Las Vegas
Three Takeaways
- Constantly re-evaluate your CX and see which little things you can improve.
- Managers need to lead by example, then their employees will be motivated to work harder.
- Find a way to make each customer interaction go from good to great.
Key Quotes
- “Just because you’ve been doing something for the last five years and you’ve been successful doesn’t mean you shouldn’t change it going forward.”
- “A lot of companies don’t talk to their employees. They just try to make changes because they think a change is good, or a higher-up told them to do this versus that.”
- “There’s nothing too small that we can’t fix, change, or adapt.”
Links
Derek Tadashi Morishita LinkedIn
__
Thanks to our friends
This podcast is presented by Oracle CX.
Hear more executive perspectives on CX transformation at Oracle.com/cx/perspectives
