Episode 64
- Featuring Ruben Harris,
- CEO, Career Karma,
- Episode 64
Don’t let the sun set without talking to your customers.
What can history’s unique experience teach modern CX?
On this podcast, we examine history’s most unique experiences – from Woodstock in 1969 to Edison’s first light bulb to the Pringle’s Can – that have been often imitated but never duplicated.
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Episode 63
- Featuring Dakota Semler,
- Co-Founder and CEO, Xos Trucks,
- Episode 63
Honk if you love CX.
Episode 62
- Featuring Adam Grossman,
- CMO, Boston Red Sox and Fenway Sports,
- Episode 62
Knock your CX out of the park.
Episode 61
- Featuring Bob Kraut,
- 4-Time CMO and Current CMO, Billy Jealousy,
- Episode 61
Does Your CX Have the Meats?
Episode 60
- Featuring Andy Pearson,
- VP Creative, Liquid Death,
- Episode 60
Is your CX a slam dunk?
Episode 59
- Featuring Dave Fink,
- Co-Founder and CEO, Postie,
- Episode 59
Don’t flush your CX down the drain.
Episode 58
- Featuring Joe Burton,
- CEO, TeleSign,
- Episode 58
Put your CX on the elevator to success.
Episode 57
- Featuring Abakar Saidov,
- Co-Founder & CEO, Beamery,
- Episode 57
Taking your customers to infinity and beyond.
Episode 56
- Featuring Jodie Jansen,
- Chief Customer Officer, Mediafly,
- Episode 56
Have you checked your reviews lately?
Episode 55
- Featuring David Lehman,
- President and COO, Birdeye,
- Episode 55
The reviews are in. Let’s make a list of how you can improve your CX.
Episode 54
- Featuring Ineta Jekabsone-Kempela,
- Global Customer Service Director, Printful,
- Episode 54
Have your customers left you behind?
Episode 53
- Featuring Amy Yin,
- Founder and CEO, OfficeTogether,
- Episode 53
Does your CX make you feel boxed in?
Episode 52
- Featuring Ty Smith,
- Founder and CEO, CommSafe AI,
- Episode 52
Let CX be your guide.
Episode 51
- Featuring Jake Reichert,
- VP of Engineering, Yotascale,
- Episode 51
Will your CX be the next global sensation?
Episode 50
- Featuring Kimberly Shenk,
- Co-Founder and CEO, Novi Connect,
- Episode 50
Would your CX get a stamp of approval?
Episode 49
- Featuring Javier Santana,
- Co-Founder, Launch,
- Episode 49
On a scale from 1 to 10…how’s your CX?
Episode 48
- Featuring Doug Neil,
- Chief Marketing & Branding Officer, Chronicle,
- Episode 48
NFTs are taking over the world…are you?
Episode 47
- Featuring Santa Claus,
- Episode 47
Happy Holidays from the Often Imitated team!
Episode 46
- Featuring Christopher Maiwald,
- Founder and Managing Director, Wasserstein Home and Lectron,
- Episode 46
Does your CX suck?
Episode 45
- Featuring Ron Schneidermann,
- CEO, AllTrails,
- Episode 45
Tell your users to take a hike.
Episode 44
- Featuring Danielle Harris,
- Managing Director, Engagement & Innovation, Elemental Excelerator,
- Episode 44
How your CX can help fight climate change.
Episode 43
- Featuring Tim McDougal,
- Managing Director, Deloitte Consulting, and Contact Center Offering Leader, Deloitte Digital,
- Episode 43
Please continue listening. Your time is very important to us.
Episode 42
- Featuring Nathan Hecht,
- Founder and CEO, Rodo,
- Episode 42
You’re never past the point of no return.
Episode 41
- Featuring Michael Gasiorek,
- Head of Growth, TrustToken and Founder and CEO, Truth Cartel,
- Episode 41
Take chafing out of your customer experience.
Episode 40
- Featuring Craig Walker,
- Founder and CEO of Dialpad,
- Episode 40
The reviews are in: your CX needs an upgrade.
Episode 39
- Featuring Ian Andrews,
- Principal & Co-Founder at Power Pro iPad Leasing,
- Episode 39
Taking your CX from a bunny hill to a black diamond.
Episode 38
- Featuring Shawn Olds,
- Co-Founder and CEO of boodleAI,
- Episode 38
How Edison led the way in usage-based pricing.
Episode 37
- Featuring Krishna Subramanian,
- Co-Founder and CEO of Captiv8,
- Episode 37
What can the Queen of England teach us about CX?
Episode 36
- Featuring Grad Conn,
- Chief Experience Officer at Sprinklr,
- Episode 36
Don’t let your CX be a laughingstock.
Episode 35
- Featuring April Dunford,
- Founder and CEO of Ambient Strategy,
- Episode 35
Does your CX stink?
Episode 34
- 34 -
- Featuring Wasim Khaled,
- CEO of Blackbird.ai,
- Episode 34
Protecting your CX from threat actors.
Episode 33
- Featuring Laura Barbieri,
- Manager, CSR & Community Relations at LG,
- Episode 33
Helping your customers experience happiness.
Episode 32
- Featuring Varun Krishna,
- SVP and Head of Consumer Finance at Mint,
- Episode 32
How cows saved the world
Episode 31
- Featuring Holley Chant,
- Director of Sustainability at Lendlease,
- Episode 31
Creating a sustainable experience to serve customers now and in the future
Episode 30
- Featuring Ben Kovalis,
- Co-Founder & CMO,
- Episode 30
How do you explain something that’s never been seen before?
Episode 29
- Featuring Chris Hsu,
- Co-Founder & CEO,
- Episode 29
Create a CX legacy that will last 2,000 years.
Episode 28
- Featuring Daniel Sines,
- CEO & Co-Founder,
- Episode 28
Is a picture really worth a thousand words?
Episode 27
- Featuring Oliver Hughes,
- Episode 27
Speed past your competition by doing what has never been done before.
Episode 26
- Featuring Derek Tadashi Morishita,
- Episode 26
Make your inefficiencies disappear.
Episode 25
- Featuring Erik Nierenberg,
- Episode 25
CX is crucial—don’t phone it in.
Episode 24
- Featuring Aurimas Adomavicious,
- Episode 24
In all honesty…all of our CX could be a bit better.
Episode 23
- Featuring JJ Zachariason,
- Episode 23
40 million people love Fantasy Football. Let’s figure out how to get them to love your content.
Episode 22
- Featuring Erica McMannes,
- Episode 22
What the Great Wall can teach you about communicating with your customers.
Episode 21
- Featuring Nitin Pachisia,
- Episode 21
A recipe for achieving the unthinkable.
Episode 20
- Featuring Mickey Miller,
- Episode 20
How getting on the same page changed the Super Bowl… and how it can change your CX.
Episode 19
- Featuring Wendy Gonzalez,
- Episode 19
How AI beat the Nazis, and how it can transform CX.
Episode 18
- Featuring Susy Schöneberg,
- Episode 18
Finding what’s best for your customers during the pandemic.
Episode 17
- Featuring Mike Murphy,
- Episode 17
Can you trash a hotel room and walk away in the right?
Episode 16
- Featuring Rafael Sweary,
- Episode 16
What if customer experience had a cheat code?
Episode 15
- Featuring Eren Bali,
- Episode 15
Can the same CX innovation that gave us Shakespeare, movie theaters, and Netflix help revolutionize healthcare?